Resume

MICHAEL GRIMES, SASM, CAPM in progress

Atlanta, GA | 404-713-5523 | mikedg79@gmail.com | linkedin.com/in/michaeldgrimes79/

Project Management | DevOps | Cloud Architect | Data specialist

As a Scrum Master and Project Manager I bring over a decade of experience in leading and delivering complex technical projects. I am a certified SAFe Agilist, applying agile methodologies and best practices to optimize all phases of project management whether in a predictive, adaptive or hybrid project management environment.

I also leverage my experience in DevOps methodologies to collaborate with engineering team members, product development, product support, sales, and executive leadership. I have experience in using tools such as AWS, Azure, GCP, Oracle, Linux, Terraform, Git, CI/CD, Jira, Data, and Salesforce. My mission is to drive operational excellence and innovation in project management.

Core Competencies

PMBOK Framework | Scaled and Agile Framework | Operations Development | Strategic Planning

Security Protocols | Infrastructure Management | Stakeholder Engagement | System Optimization

Regulatory Compliance | Cross-Functional Collaboration | Business Administration | Process Automation

Professional Experience

SANGOMA Atlanta, GA

Senior Scrum Master & Project Manager 2021 - Current

Recruited to optimize Project Management, on-boarding and transitioning processes in a Hybrid Project Management environment for Sangoma’s portfolio of UCaaS, MSP and Access products, supervise Onshore and Offshore team members, and organize product training for new/existing customers, resellers, and channel partners.

Foster collaboration between technical and non-technical teams, internally and with client and vendor organizations, to ensure all project targets and requirements are met.
Support the Product Development, Product Support, Sales, and Executive Leadership in identifying internal and external risks to projects and implementing risks responses to insure stakeholders satisfaction.
Serve as Project Manager and Scrum Master using a combination of PMBOK and Agile standards and frameworks across cross-functional teams and organizations.
Develop define and execute project plans, scopes, activities, schedules, budgets, resources, and deliverables for an average of 15 simultaneous projects across Sangoma’s portfolio.
Control and track project performance, time allocations, cost, and quality by constantly evaluating project progress and conducting regular team status meetings and retrospectives.
Enhance business processes, generating $13.9M+ in revenue across 3 years, totaling $4.6M+ annually.
Accelerate process and organizational improvements through defining overall program objectives to help facilitate new hire on boarding programs and training.
Oversee departmental processes to facilitate on-going refinement of procedures and strategies to continuously adopt Agile and PM frameworks to shift Departments into a more robust Project Management capacity.
Work with Product Managers to help prioritize user stories requested by internal and external stakeholders into software releases for Sangoma’s UcaaS platforms helping to streamline the SDLC and CI/CD process.

AT&T Atlanta, GA

Project Manager 2013 - 2021

Hired to Project Manage AT&T’s IP voice and data services and to help pioneer the AT&T project management product training program through authoring new engaging training materials in overseeing daily assignments to ensure a successful completion and launch of training programs for Project Managers.

Developed and coached a robust team of ~60 new hires and seasoned Project Managers and ~40 Contractors as the lead Subject Matter Expert in producing highly comprehensive training materials and process outlines for AT&T’s portfolio of IP voice and data services.
Established strong partnerships and collaborated with Onshore and Offshore Project Managers and Engineers to promptly resolve conflicts and roadblocks in coordination with third-party vendors, consultants, and sales teams.
Reported timely routine project updates to customers and vendors across the project life-cycle, increasing customer satisfaction and retention.
Liaised between internal organizations and customers to enhance project cycle time from analyzing current processes, determining the root cause, and providing recommendations for continuous improvement.
Created contingency plans which reduced risk in tandem with sustaining well-documented and efficiently organized project documentation.
Responsible for planning, coordinating and monitoring the on-time delivery of an average of 30 simultaneous projects for AT&T’s portfolio of IP voice and data services.
Worked with and facilitated quarterly meetings with AT&T internal organizations, Senior Management, Directors, AVPs, and other Executive Leaders to review project backlog status, training updates and recommendations and project completion forecast for the IP voice and data services portfolio.

Education & Certifications

Master of Science, Network and Communications Management – Security | Keller University

Bachelor of Science, Electronic Engineering Technology | DeVry Institute of Technology